Roles & Responsibilities
(Golf Ball Picking Robot-home based in California, USA)
Be accountable for the installation, commissioning, and validation for the mobile robotic equipment;
Maintain the relationship with customers and provide technical support to customers, including remote technical guidance or on-site after-sales service etc.;
Act as liaison between customers and internal support channels (Sales, PM, R&D) to address any gaps in product usage to improve overall customer experience by continuously collecting feedback from customers and tracking products' status;
Cooperate with sales team and pay visit to potential customers by providing on-site technical support;
To provide suggestion for relevant operation and training documentation. Provide technical training to the local agents in respect of operating procedures and function of the robotic products;
Implement the maintenance for the equipment regularly.
Qualifications
Bachelor's degree in electrical engineering, mechatronics and industrial robots, or equivalent experience;
Min. 2 years’ experience in field application engineering of robotic products or mechanical equipment. Field application engineer working experience for outdoor mobile robots or equipment in golf industry will be highly preferred;
Knowledge in mechanical and electrical principles, strong practical operation abilities;
Excellent customer relationship manner and the ability to handle difficult situations with diligence. A problem solver and fast learner;
Self-motivated, accountable and able to work under pressure;
Proven ability to work with and influence cross-functional teams;
Willingness to travel around 50% of work schedule mainly to customers in California and surrounding area or to the headquarter in China and subsidary in Singapore;
Proficient in English communication skills and Chinese is a must;
American-born Chinese with permanent residence or with green card in California or surrounding area, or willing to be dispatched to USA
Salary 80K-120K
Supported by GoDaddy